Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to this application to manage support requests.
Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets.
Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address.
When you run the computer audit the program automatically creates or updates computer records in your database.
Web Tracks also provides an easy way to track software assets such as CD's, downloaded programs, Open License Agreements etc.